The opportunity everyone fails grab: talk to your customers
The customer takes centre stage: your employees know this. But do they really feel it? Chances are not all of them do. And it’s not something you can expect from someone who spends his days behind a desk and never talks to customers or has followed the same routine for years. A Connect & Inspire session breaks through such a status quo. Sit down and have a conversation with your client; this is an opportunity you don’t want to miss.
A customer-centric philosophy. At SAMR we know that you cannot force this on people with targets. You can’t encourage it with empty words and KPIs. You encourage it by doing it. Giving people the opportunity to grow. Connect & Inspire is all about acting. We bridge the gap between employees and customers through a direct confrontation. In the same, inspiring room.
Customers can inspire you
You would like your employees to be the show-piece of your organization. Proud of their company. Focused on their customers. Contributing ideas. But they are not robots. You can’t tell them how to feel. They are people. People you can inspire.
Led by SAMR, customers and employees get to know each other. What do you customers experience when dealing with your employees. In a positive but also a negative respect. If your customers share this with you in person, your employees will really take it on board. It’s something you will think about when you’re back at work. What will it bring? Enthusiasm and inspiration. The ability to empathize with the customer. They may be empty words now, but they will become real in practice.
“The clients were very positive too. That’s special. Turns out that clients appreciate the fact that as an organization you’re not afraid to show your vulnerabilities. And that you’re genuinely interested in their situation.”
Mirte van Deursen, Research & Intelligence RTL Nederland
“Connect & Inspire allowed us to look at this partnership in a different way. I liked the variety during the session. First listen and observe, and then start the conversation. This made the session fascinating straight away. The enthusiasm and energy were incredible. I really recommend these sessions.”
Christiaan Buitenhuis, Interpolis