The world today: learning from every contact, from every customer.
Any customer contact provides an opportunity. And with today’s technology these contacts are more personal than ever before. SAMR’s Direct Feedback Dashboard will give your people a permanent grip on their customer contacts. How do you know whether your customers are genuinely pleased and satisfied with their contacts with your organization? By always asking for and analysing feedback. With every customer. Enter: Direct Feedback.
A customer who tells you what he thinks in his own words. That’s how you learn. There’s no amount of figures that can beat that.
With SAMR Direct Feedback the entire organization will learn from all customer contacts. Improving loyalty by means of a one-on-one approach. Your customer satisfaction will go up fast, just you wait.
Every employee can see where his opportunities lie in their own dashboard. Not just in digits, in stories too. They will hear what can be improved straight from the client’s mouth. What should be changed. But also – and this is very important – what they are doing right. Image what it will do to your employees if they here why a customer was so happy with them.
It is an opportunity to become a little better every day
A customer who tells you what he thinks in his own words. That’s how you learn. No amount of figures can beat that.
Offering yourself and your employees the opportunity to improve. Continuously. With every client. You will see this reflected in customer retention. In customer satisfaction. In your ROI.