The Out-of-Hours (GP) Service measured perfectly
For Out-of-Hours Services we offer Out-Of-Hours Service satisfaction research, which provides a structural measurement of the quality of care provided by centralised out-of-hours services. We developed this research model together with the services, so that it provides the perfect way to chart patient satisfaction.
Out-of-Hours Services are legally obliged to measure patient satisfaction on a regular basis to be able to optimize the quality of care provided. Based on our many years of experience, we know like no other how to establish this perceived satisfaction. We ensure that the patient is actually able to share his story. These stories contain a wealth of information based on which the care can be improved.
More than just the patient
SAMR Out-Of-Hours Service Satisfaction does more than just measure from a patient perspective. The patient will tell you a lot, but we prefer to go a little further. We feel that for true insight into quality improvements you need to do more. Therefore, we also look at the perception of GPs and staff (both front and back office). With a set of fixed basic questions and the possibility to add a few tailored ones.
Our questionnaires are compact, unambiguous, appealing and tailored to the target group. This is the foundation of good research. An overall picture to optimize the care provided by the Out-of-Hours Service.
Out-of-Hours Service Satisfaction Monitor
Each year, the Out-of-Hours Service satisfaction monitor is made available to all participating Out-of-Hours Services. In the Out-of-Hours Service satisfaction monitor we publish the average score on standard questions put to the Out-of-Hours Services included in the survey. The results are published per target group (patients, GPs, triage staff, office staff). Comparing their own quality with the performance of other Out-of-Hours Services is very instructive and gives a differentiated picture of the scores.
The benefits of SAMR Out-of-Hours Services research:
- 360° feedback
- Tailored questions (E.g. about subjects that are typical of your own Out-of-Hours Service)
- No unnecessary identification questions
- Additional insight by using explanations
- Feedback on the overall perception (based on multiple contacts)
- Choice of participating patients (digital or paper)
- The house style of the Out-of-Hours Service
- Annual Out-of-Hours satisfaction monitor